Smiles Travels Cancellation Policy

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Cancellation fees:

Cancellation before 31 days before first check-in date: 20%

Cancellation 30 days or less before first check-in date: 100%


All refunds will paid in South African Rand.

All bank fees associated with paying a refund will be carried by the refunded party.

To facilitate a refund, the following information will be required:


Outstanding refunds may be used as credit for a different booking at discretion of Smiles Travels management.

Please e-mail your request for a refund with all relevant details to